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We make it easy... FREE SHIPPING in US

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FAQ

Frequently Asked Questions

 
 

What is our shipping Policy? 

  • Shipping of all product including originals, prints, and gifts is FREE for standard ground in continental US.
  • Extra charge for next day or 2 day shipping.
  • All originals, framed prints, and greeting cards are shipped directly from the artist's studio by Pops and Momma Rose.
  • All other product is carefully packaged and shipped directly from our print fulfillment partners. 
  • You will receive a tracking number as soon as your order has been shipped from either the print production facility or the artist's studio. 

Estimated Fulfilment and Shipping Times on All Product
Production TimeStandard Shipping2 Day ShippingNext Day Shipping
3-5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. The artists directly process originals, pre-framed prints, matted prints, and limited editions are packaged, and shipped in 3 days, arriving in 8 days.. In general, most print orders handled by our fulfilment partners are produced and shipped in 4 business days and arrive within 10 days  Custom framed and matted fine art prints, canvas, and metal prints may take an additional day. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. Please email popsandmommaroseart@gmail.com for a quote.

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact popsandmommaroseart@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact popsandmommaroseart@gmail.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email popsandmommaroseart@gmail.com

WHO TO CONTACT? 

You can reach out at any time by email at popsandmommaroseart@gmail.com

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How can I keep up with your new work?

We would love for you to be the first to know about any new work! Pops and Momma Rose are prolific art quilters and new work and commissions are emerging from their studio daily. An easy way to stay in the loop is by signing up for our newsletter here!

You can also follow us on Facebook as we are constantly posting about new work!

Facebook:https://www.facebook.com/PMRA2021


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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Monthly Art Giveaway

Hello Everyone! Each and every month Pops & Momma Rose giveaway an art improv creation from our product offerings. The lucky winner is chosen the first of each month.

Submit your email below to enter the monthly giveaway and subscribe to our free newsletter.

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A confirmation email will be sent by Pops & Momma Rose. If you do not see it, please check your spam folder.

Monthly Art Giveaway

 

Hello Everyone! Each and every month Pops & Momma Rose giveaway an art improv creation from our product offerings. The lucky winner is chosen the first of each month and shipping is free to the continental US..

Enter your email below to enter the monthly giveaway and subscribe to our free newsletter.

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We will follow up with a confirmation email of your entry. If you do not see our confirmation, please check your spam folder. Thanks for joining the Artful Journey of Pops & Momma Rose! Visit our website by clicking...    SHOP NOW!